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Frequently Asked Questions

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  2. Account & Contract

Account & Contract

Account

  • What is email address validation?
  • Why did my account get blocked, and why did I receive a payment reminder or dunning letter?
  • What happens to my SUBARU CHARGING NETWORK account if I lose my credit card?
  • How can I change the language of my invoices or e-mail communication?
  • How can I navigate my account and contracts on the SUBARU CHARGING NETWORK website?
  • How long does it take to activate my SUBARU CHARGING NETWORK account?
See all 14 articles

Contract

  • Does my contract have an expiration date?
  • I cancelled my SUBARU CHARGING NETWORK contract by mistake—What can I do?
  • Can I change the country of my existing contract?
  • How can I reactivate a SUBARU CHARGING NETWORK contract?
  • How can I withdraw from my SUBARU CHARGING NETWORK contract within my 14-day cooling off period?
  • How can I cancel my SUBARU CHARGING NETWORK contract?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 1789 335115

Email:

gb@subaruchargingnetwork.eu

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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